Effective 2026-09-28
What we sell is digital content — once it is generated it cannot be handed back. So this policy is written narrowly, to avoid arguing later.
1. Not refundable
Readings, follow-ups and deep reads already generated with your credits. Delivery happens the moment the text appears.
Bonus and referral credits have no cash value, so there is nothing to refund.
2. Refundable
Unused redemption codes — none of the credits touched — within 3 days of purchase, for a full refund.
Charges caused by us: a double deduction, a deduction for a reading that failed, credits spent with no content delivered. Once verified we return the credits on the same ledger line, or issue an equivalent code.
Paid but never received your code: full refund.
3. How to ask
Write to support@mustar.vip with three things: your 8-digit account id (on the Account page), the code or payment receipt, and roughly when it happened.
We reply within 7 working days. Refunds go back through the channel you paid with; credit returns appear in your credit history as a traceable entry.
4. If you simply did not like the reading
Write anyway and say what felt off. For content problems we would rather regenerate or credit your balance than have you leave with a bad impression.
5. Contact
Refunds and billing: support@mustar.vip, subject line "refund".